About Northern Light Eastern Maine Medical Center - Northern Light Health

Culture of Excellence

Our customers expect high performance.

• They expect us to work with employees to make our employment environment as supportive, healthy, and positive as it can be.
• They expect us to provide the highest quality, safest patient care possible.
• They expect us to provide care with outstanding service that meets and exceeds their expectations.
• They expect us to grow to meet the changing healthcare needs of our region.
• They expect us to be responsible stewards of healthcare dollars and to be reliably there when they need us.
• And our communities expect us to contribute to the health education, support, and improvement efforts of our citizen neighbors.

In order to be sure we meet our obligations for high performance in all these areas, we organize our goals and efforts under six pillars of excellence: people, service, quality, finance, growth, and community. And we set the bar high. When Northern Light Eastern Maine Medical Center meets our high performance goals under all six of our pillars, we are achieving our goal of having a Culture of Excellence. And we are doing our part to help our system, Northern Light Health, become the best rural healthcare system in the nation.

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Mission and Vision - Northern Light Health

Mission and Vision

Mission

Our Mission is to provide you with up-to-date, high quality, compassionate and affordable healthcare.

Vision

Northern Light Mayo Hospital will be the first choice for healthcare, partnering for healthier communities, one person at a time.

Values

• Excellence: We will provide you with a high quality and positive patient experience that will exceed your expectations.
• Compassion: Our staff will provide you and your family with a caring and supportive environment tailored to your individual needs.
• Dignity: We will preserve your personal privacy and treat you and your family with respect.
• Integrity: We will provide the right care at the right time in a reliable way.
   

Northern Light Mayo Hospital will be:

• A regional center for comprehensive community health.
• A source for health, healing, and education with an emphasis on wellness and health promotion.
• A supportive partner with the professional and medical staff in pursuit of medical excellence.
• An employer who appreciates employees as individuals and as valued resources within the organization and the community.
• A cooperative change agent with other healthcare providers.
• As the role of community hospitals change, Mayo Hospital remains committed to serving as a healthcare and civic leader, concerned employer, and good neighbor.

Northern Light Mayo Hospital will:

• Continue to support the staff in improving the quality, efficiency, and friendliness of our hospital care.
• Focus the knowledge, skills, and resources of our staff, physicians and partners to forge a strong and integrated community health system to serve the people in our region.
• Pursue opportunities in the marketplace and through creative alliances to meet the health needs of our community.
• Join with other providers to ensure that each patient and family is supported in a caring manner throughout the course of any illness.
• Reach out to people in their homes and workplaces to help them understand and take responsibility for their own health and well being.
• Take the lead in creating a more unified and friendly healthcare environment in our service area.