Job Summary

Under direct supervision of the on-site provider, assists in the delivery of patient care. Performs delegated medical tasks, assists providers and nursing staff with patient care and may perform clerical duties. This position will utilize the electronic medical record (EMR) for documentation purposes. Fulfillment of job duties requires access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day-to-day operations and patient flow and acts as a resource for Medical Assistant I. Demonstrates leadership by collaboration, teamwork, communication, accountability, customer service, and advanced knowledge of clinical skills.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

Patient Experience

1. Greets patients in courteous, friendly, respectful and professional manner always, including maintaining eye contact when appropriate.
2. Follows communication protocols. Responds to customer questions/concerns/complaints and attempts resolution. Pursues service recovery when customer's expectations have not been met.

Clinical Duties

1. Gathers and documents brief history and chief complaint in the medical record. Accurately complete and document patient questionnaires, health screenings, and chief complaint in the EMR, ensuring high-quality and compliant documentation that supports optimal care. Act as a clinical resource for Medical Assistant I.
2. Follows established practice workflows to facilitate efficiency and timely service to patients.
3. Prepares patient for examination by the health care provider. Performs and documents vital signs (blood pressure, pulse, temperature) and risk screening on all patients per hospital and/ or practice policy. Reports out of range values in vital signs and risk screening to the provider. Assists provider with procedures
4. Performs routine clinical testing, including but not limited to obtaining blood and urine specimen, vision testing, hearing screening, incentive spirometry, EKG, point of care testing, and vital signs. Follows established guidelines or protocols where applicable to obtain necessary testing based on the chief complaint prior to the exam.
5. Provides pre-printed patient education /material as directed by the provider.
6. Performs high-level disinfection of equipment instrument and environment per hospital and/ or practice procedure.
7. Stocks/restocks supply and exam rooms maintaining necessary supplies in clinical area.
8. Ensures equipment used in clinical area has a current clinical engineering sticker and is ready for use.
9. Provides care appropriate to the patient populations(s) served. Assess data reflective of the patient's requirements relative to population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures. Is aware of social drivers of health as they impact overall health of the patient and the community.
10. Participate in medical assistant skill development and competency evaluation.
11. Participates in practice-based process improvement efforts.
12. Active participant in clinic huddles/staff meetings.
13. Meets all competencies in medical assistant roles specific to the practice site. Works independently and serves as a resource for others. May precept new medical assistant and students within practice development
14. Based on established competencies, administers select medications and injections under direct supervision of provider as per hospital and/ or practice policy. Assists in the vaccination programs, including giving injections and tracking data in an approved database.

Administrative Duties

1. May assist with front desk operations with oversight to include but not limited to: patient check in and check out, scanning and filing, patient phone calls, and fee disclosures.
2. Enhances the patient and family experience by informing of possible delays, as well as being aware of potential barriers to a positive patient experience and remediating or escalating using the chain of command
3. Timely review of business communication, such as In Basket, email, and telecommunications
4. Plays active role in compliance with regulatory and practice and/ or hospital policy requirements. Maintains a safe environment of care and reports safety concerns.

Additional Duties

1. Participates in personnel skill and competency development and training as requested by practice manager.
2. Responsible for self-learning; attends educational offerings and in-services independently.
3. Performs other duties as assigned.